Who handles directory assistance complaints?
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Several Internet sites (,, att.com/directory, ) offer free access to telephone numbers. You can dial into directory assistance services provided by other carriers. You can use the directory assistance provided by your long-distance provider, but check the price first.
For some areas, this may require that you receive more than one telephone directory. Your local phone company must provide you with a free published directory that covers all of your local calling area. Most phone companies allow you to access directory assistance service by dialing “411.” Other directory assistance services require a different dialing pattern such as 555-1212, a toll free number or a number that starts with “10-10.” Charges will vary significantly, check the rate before using any directory assistance service. Contact your local phone company or consult the front of your phone directory for directory assistance rates and policies. Also, some companies extend free service to customers who are physically unable to use the printed telephone directory. Availability depends on your local phone company.
Can I receive free directory assistance?įree directory assistance has been trimmed back in recent years. The accuracy, price and method of access depend on the service you use. This service can be provided by your local phone company, your long-distance company or various independent providers. Free-411 claims a 13% success rate in converting businesses to advertisers.įree-411 gave a presentation at DEMO last week, which is available along with additional company information here.Īs a user I love this, and I would highly consider advertising with them if I owned a small business.When you call an operator to request a telephone number, you are using directory assistance. A tele-sales group follows up with the business to try to get them to advertise. If you choose to use the competitor instead, you simply dial “1” to redirect your call.Īnother difference is that if there is no local advertiser for the business type you have requested, the business receiving the call hears a short message at the beginning of the call telling them that the call is via Free-411. While you are waiting for the number, you must listen to a 12 second advertisement from a competitor to the service. You dial their phone number and go through an automated system that asks for the location, type of listing and listing name.
The service works mostly like normal directory assistance. The company was founded by veteran advertising and technology executives who pioneered some of the most innovative and successful advertising solutions in online media and now they are opening yet another channel for businesses to acquire new customers.
Meanwhile callers get free directory assistance, potentially saving each of them thousand of dollars per year. This advertising model allows businesses to acquire new customers over the phone, cost effectively, with little or no risk. The service is made possible by thousands of national and local businesses who sponsor this service with brief valuable audio advertisements that are played to callers who request businesses in their yellow pages category. 1-800-free-411 is a new and brilliant service from Jingle Networks that provides this service to consumers for free.ġ-800-FREE411 was created to provide callers with a free alternative to the skyrocketing rates being charged by phone companies for directory assistance (411).
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Funding: $400k Series A – First Round Capital, Lead Dog Venturesĭirectory assistance calls are expensive – $1 and higher – and yet 6 billion of them are made every year in the U.S.
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